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The American Expat Financial News Journal (September 15, 2022)
Taxpayer Advocacy Panel's Lammers tells ACA how expats can use TAP to make their voices heard
"In her midyear report to Congress back in June, the National Taxpayer Advocate noted that of some 73 million calls the IRS received, only about one in 10 actually reached an IRS employee, around the same percentage as had been reported during the previous tax season. But the time the average taxpayer spent waiting on hold this year 'rose from 20 minutes to 29 minutes,' NTA Erin Collins said."
"In her interview with the ACA – which has been posted on the ACA's website, as well as on YouTube – Lammers notes that expats have little choice but to attempt to call the IRS if they need to speak to someone, as there is 'no email interface', so the only other options are to write a letter, 'or, sometimes, depending on the situation, you can send stuff via Fax. Which, just...from my perspective, feels really antiquated, because nobody uses fax machines anymore!'"